Refund policy

At Smitech™, we want you to shop with confidence. This policy explains our returns, cancellations and refunds for Pokémon TCG products, including sealed products and Rip & Ship orders.

Nothing in this policy affects your statutory rights under applicable UK consumer law.

1. Our 30-Day Returns Policy

In addition to any statutory rights you may have, we offer a 30-day returns period for eligible products.

You have 30 days from the date your order is delivered to request a return.

To qualify under our voluntary 30-day returns policy, the product must be:

• unused and in the same condition in which you received it;
• unopened and in its original sealed packaging, where applicable;
• complete with any accessories or other items originally supplied; and
• accompanied by proof of purchase.

Please contact us before returning an item.

2. Your UK Cancellation Rights

If you purchase online as a UK consumer, you will generally have a statutory right to cancel an eligible order within 14 days after receiving the goods, without giving a reason.

After notifying us that you wish to cancel, you should return the goods within the applicable statutory timeframe.

Certain contracts and products may be excluded from statutory cancellation rights where an exemption under applicable consumer law applies.

Your statutory rights are separate from our voluntary 30-day returns policy.

3. Rip & Ship Orders

A Rip & Ship order allows you to purchase an eligible Pokémon TCG product and request that we open it during a live stream before sending the resulting contents to you.

Once a Rip & Ship product has been opened at your request, it cannot be returned under our voluntary 30-day returns policy merely because you are unhappy with the cards pulled, their rarity, value or the outcome of opening the product.

Purchasing a Rip & Ship product does not guarantee any particular card, rarity, pull, grade or monetary value.

This does not exclude or restrict any statutory rights you may have under UK consumer law.

If there is a problem with your Rip & Ship order — for example, you receive the wrong contents, items are missing, or the goods do not correspond with what you purchased — please contact us so we can investigate.

4. Sealed Pokémon Products

Sealed products returned under our voluntary 30-day returns policy must remain unopened and in their original sealed condition.

If you exercise a statutory cancellation right, your rights and responsibilities will be determined by applicable consumer law.

We recommend inspecting sealed products carefully before opening them.

5. Damaged, Incorrect or Faulty Orders

Please inspect your order when it arrives.

If an item is damaged, defective, incorrect, incomplete or otherwise not as described, contact us at:

customercare@smitechonline.co.uk

Please include your order number and, where possible, photographs showing the issue and packaging.

Where goods do not meet the standards required by consumer law, your statutory remedies may include a repair, replacement or refund depending on the circumstances. Your statutory rights cannot be excluded by our store terms.

6. How to Request a Return

To request a return, email:

customercare@smitechonline.co.uk

Please include:

• your name;
• order number;
• the product you wish to return; and
• the reason for contacting us.

We aim to respond to return requests within 48 hours.

If your return is accepted, we will provide return instructions.

Please do not send products back without contacting us first.

7. Return Shipping Costs

For returns made under our voluntary 30-day returns policy because you have changed your mind, you are responsible for the cost of returning the goods.

Where an item is faulty, incorrect or otherwise gives rise to statutory remedies, return costs will be handled in accordance with applicable UK consumer law.

We do not charge a restocking fee for eligible returns.

8. Refunds

Once we receive and inspect your return, we will notify you regarding your refund.

Approved refunds will normally be issued to your original payment method.

Where you exercise a statutory right to cancel, refunds will be made within the timescales required by applicable law. Under the Consumer Contracts Regulations, this will generally be within 14 days after we receive the returned goods or evidence that they have been sent back, subject to the applicable rules.

Your bank or payment provider may require additional time to display the refund in your account.

9. Exchanges

If you receive an incorrect or defective product, please contact us rather than placing another order immediately.

We will advise you of the appropriate resolution based on the circumstances.

10. Contact Us

For questions regarding returns, refunds or an order:

Smitech™
Email: customercare@smitechonline.co.uk

We aim to respond to enquiries within 48 hours.