Shipping policy

Thank you for shopping with Smitech™. We are a UK-based Pokémon TCG retailer offering sealed products and live Rip & Ship services.

UK Shipping

We currently ship orders within the United Kingdom.

Shipping options, costs and estimated delivery times are displayed at checkout where applicable.

Please ensure that your delivery address is complete and accurate before placing your order. Smitech™ cannot be responsible for delays or failed deliveries resulting from incorrect or incomplete address information supplied by the customer.

Order Processing

We aim to prepare and dispatch orders as quickly as 1 - 2 business days.

You will receive a shipping confirmation when your order has been dispatched, including tracking information where tracking is available.

Delivery estimates are not guaranteed and may be affected by courier delays, weekends, public holidays or circumstances outside our reasonable control.

Rip & Ship Orders

When purchasing a product offered as Rip & Ship, you are requesting that the eligible Pokémon TCG pack or product be opened during our live stream on your behalf.

After opening, the contents/pulls belonging to your order will be carefully packaged and shipped to the delivery address provided with your order.

Because Rip & Ship products may be opened before dispatch at the customer's request, they will no longer be in their original sealed condition after opening.

Please review the product description and our Refund Policy before purchasing a Rip & Ship product.

Sealed / Ship-Only Orders

Products purchased as sealed, ship only, or otherwise without a request for live opening will be dispatched unopened in the condition described on the relevant product page.

Packaging

We take care when packaging Pokémon TCG products and Rip & Ship pulls to help protect them during transit.

If your order arrives damaged, please contact us as soon as reasonably possible and provide your order number along with photographs of the packaging and affected items so we can investigate.

Multiple Orders

Where appropriate, orders placed by the same customer may be packaged together. This will depend on order status, timing and fulfilment requirements and cannot always be guaranteed.

Delivery Delays

Once an order has been handed to the delivery carrier, delivery times may be affected by circumstances outside our control.

If your tracking information shows an unusual delay or you believe your parcel may be lost, please contact us and we will assist where reasonably possible.

Incorrect or Incomplete Addresses

Customers are responsible for providing the correct shipping information at checkout.

If you notice an error in your address, contact us as soon as possible. We cannot guarantee that an address can be changed once an order has been processed or dispatched.

Additional shipping charges may apply if an order is returned to us because an incorrect or incomplete address was provided.

Contact Us

If you have questions about shipping or an existing order, please contact:

Smitech™
Email: customercare@smitechonline.co.uk

We aim to respond to enquiries within 24 hours.